Performance Hat (White)

Eligibility for Refunds and Returns:

• To be eligible for a refund or return, the following conditions must be met: a. The item must be in its original condition, unused, and in the same packaging as received. b. The request for a refund or return must be made within [X] calendar days from the date of receiving the product. c. The item must be eligible for return based on the specific product categories outlined below.

Non-Returnable Items:

• Certain items are not eligible for return or refund due to hygiene reasons, copyright restrictions, or other factors. These items include: [Provide a list of non-returnable items specific to your merchandise website.]

Return Process:

• To initiate a return, please follow these steps: a. Contact our customer support team within the specified timeframe to request a return. b. Provide the order number, item(s) being returned, and reason for the return. c. Our customer support team will guide you through the return process, including providing you with a return authorization if applicable. d. Pack the item securely, including all original packaging and accessories. e. Ship the item back to the designated return address using a trackable shipping method at your own expense.

Refund Process:

• Once the returned item is received and inspected, we will notify you of the status of your refund.
• If the return is approved: a. For eligible refunds, a credit will be issued to the original payment method used for the purchase. b. Shipping and handling charges are non-refundable, except in cases where the return is due to our error or a defective product.
• The time taken for the refund to be processed and reflected in your account may vary depending on your payment method and financial institution.

Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

Damaged or Defective Items:

• In the event that you receive a damaged or defective item, please contact our customer support team immediately.
• Provide detailed information and supporting evidence (such as photographs) of the damage or defect.
• We will work with you to resolve the issue promptly, which may involve a refund, replacement, or repair, depending on the circumstances.

Return Shipping Costs:

• Return shipping costs are generally the responsibility of the customer unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method and purchasing shipping insurance for valuable items to ensure safe and secure return shipping.

Contact Information:

• If you have any further questions, concerns, or inquiries about our Refund and Return Policy, please contact our customer support team via info@lioncm.com

Processing Time:

• All orders are processed within 3 business days (excluding weekends and holidays) after the order is placed and payment is confirmed.
• During peak seasons and promotional periods, processing times may be slightly longer. We appreciate your patience during such times.

Shipping Methods:

• We offer several shipping options, including but not limited to standard shipping, expedited shipping, and international shipping.
• The available shipping methods and their associated costs will be displayed during the checkout process.
• Please note that the estimated delivery time is calculated from the date of shipment, not the date of order placement.

Shipping Destinations:

• We currently ship to addresses within [list of countries or regions where shipping is available]. If your location is not included in this list, we apologize for any inconvenience caused.

Shipping Charges:

• Shipping charges are determined based on various factors, such as the shipping method selected, destination, weight, and dimensions of the package.
• The shipping charges will be displayed during the checkout process before the finalization of your order.
• Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

Tracking Orders:

• Once your order is shipped, we will provide you with a tracking number via email or through your account on our website.
• You can use the tracking number to monitor the progress of your shipment on the respective courier's website.

Delivery Time:

• The estimated delivery time will depend on the shipping method selected and the destination.
• While we strive to deliver your order within the estimated time frame, please understand that unforeseen circumstances or delays in transit may occur, which are beyond our control.

Order Modifications and Address Changes:

• If you need to modify your order or change the shipping address, please contact our customer support team as soon as possible.
• We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed or shipped.

Lost or Damaged Shipments:

• We take utmost care in packaging and shipping your orders. However, in the event of lost or damaged shipments, please contact our customer support team within [X] days of receiving the order.
• We will initiate an investigation with the shipping carrier and work towards resolving the issue in a timely manner.